Here you’ll find answers to the most frequent questions raised in regard to myOswald – the Oswald bonus programme.
You don’t need to subscribe to myOswald. As an Oswald customer you’re automatically included in the promotion. But you have to register in order to collect and redeem online shop points. You can always unsubscribe. Simply access your account and click the “Unsubscribe from myOswald” button. Please note that by doing so, any Oswald points you have remaining on your account will lapse.
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As a registered customer you collect Oswald points with each purchase you make. These are automatically credited to your account.
Yes, you first have to register in order to benefit from myOswald special offers.
You can always redeem the points you’ve collected for exclusive myOswald special offers. The myOswald packages are specifically marked as such in the online shop. You must be logged on, however, to buy these packages.
Yes, you can collect Oswald points for all our products.
Yes you can – the only exceptions are when you make purchases at trade fairs and markets.
Your Oswald points are valid for at least one year and a maximum of two. Points lose their validity on 31 December of each year.
No, you can only once redeem the Oswald points you have collected.
You can only benefit from exclusive myOswald special offers if you have enough points. This means you first have to collect the points you need by making a purchase.
No, you can only redeem your points for the designated myOswald special offers.
You can always review your current number of points under your user account. Haven’t found an answer to your question? Please contact us on this .