Terms and conditions of delivery
Terms and conditions of delivery
Our ordered Oswald products will be delivered direct to your home address by post. Orders worth EUR 50.00 (Germany, Austria) or EUR 120.00 (the EU countries listed below) will be delivered free of charge. The terms and conditions relating to the individual EU countries to which Oswald makes deliveries are set out below:
Austria:
| Minimum order value: | EUR 20.00 |
| Postage & packaging: | EUR 5.00 |
| Delivered free of charge (order value): | from EUR 60.00 |
Germany:
| Minimum order value: | EUR 20.00 |
| Postage & packaging: | EUR 7.00 |
| Delivered free of charge (order value): | from EUR 75.00 |
France, Italy, Belgium, Denmark, Finland, Greece, Great Britain, Ireland, Luxembourg, Netherlands, Portugal, Sweden, Slovenia or Spain:
| Minimum order value: | EUR 20.00 |
| Postage & packaging: | EUR 11 |
| Delivered free of charge (order value): | from EUR 120.00 |
Delivery reservation
If an ordered article is unavailable, we shall be entitled to refuse the delivery. We shall inform you without delay if an article is unavailable. Counter-performances which have already been rendered shall be reimbursed without delay. Deliveries shall be made only within Germany, Austria, France, Italy, Belgium, Denmark, Finland, Greece, Great Britain, Ireland, Luxembourg, Netherlands, Portugal, Sweden, Slovenia or Spain.
Delivery periods for internet orders
The delivery period is 3 – 7 working days following receipt of the order (provided orders are received before 1 p.m.).
In the case of orders placed on the weekend, the delivery period may be 1 to 2 days longer.Satisfaction guarantee
We are the largest operator in the direct food sales market in Switzerland. Since 1951 Oswald has processed and delivered 19.5 million orders throughout Switzerland. We receive a further 2500 new orders each day.
We place tremendous importance upon product quality and customer service. We impose the highest standards on our products and customer advisors:
- Ultimate taste is the unequivocal priority for every product creation
- Herbs, spices, vegetables and meat are the natural sources of flavour in our products
- Personal, expert support has made Oswald an insider tip since 1951
We guarantee
- Best raw materials from suppliers with the highest quality standards.
- First-class, fail-proof, developed by Swiss head chefs.
- Local production in Steinhausen near Zug.
