Terms and conditions of delivery

Terms and conditions of delivery

Your ordered Oswald products will be delivered by post to your home direct from the production facility. Orders worth CHF 120.00 more are delivered free of postage and packaging.

Minimum order value: CHF 40.00
Postage & packaging for orders until CHF 59.99 (for B Mail delivery): CHF 8.90
Postage & packaging for orders until CHF 119.99 (for B Mail delivery): CHF 5.90
Delivered free of charge (order value): from CHF 120.00

Delivery periods for internet orders

3 – 4 working days following receipt of the order (orders must be received by Oswald before 3 p.m.*).

* Monday – Friday. In the case of orders placed on the weekend, delivery may take 1 to 2 days longer.

Additional modes of shipment which you can select

  • A-mail: CHF 3.00 extra-
  • Express: CHF 14.00 extra

Money-back guarantee

If you are not completely satisfied with a product, you have a full 14-day money-back guarantee.

Satisfaction guarantee

We are the largest operator in the direct food sales market in Switzerland. Since 1951 Oswald has processed and delivered 19.5 million orders throughout Switzerland. We receive a further 2500 new orders each day.
We place tremendous importance upon product quality and customer service. We impose the highest standards on our products and customer advisors:

  • Ultimate taste is the unequivocal priority for every product creation
  • Herbs, spices, vegetables and meat are the natural sources of flavour in our products
  • Personal, expert support has made Oswald an insider tip since 1951

We guarantee

  • Best raw materials from suppliers with the highest quality standards.
  • First-class, fail-proof, developed by Swiss head chefs.
  • Local production in Steinhausen near Zug.

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